DCM-1 Limited Warranty

PianoCloud Corporation ("PianoCloud," "we," "our," or "us") provides this Limited Warranty to the original retail purchaser of a PianoCloud DCM-1 Monitor ("Device"). This Limited Warranty is not transferable and applies only to Devices purchased from PianoCloud or an authorized PianoCloud distributor.

1. What Is Covered

PianoCloud warrants the DCM-1 Monitor against defects in materials and workmanship, under normal use, for a period of one (1) year from the date of original retail purchase.

2. Extended by Active Subscription

The one-year Limited Warranty is extended for as long as the original purchaser maintains an active annual PianoCloud Monitor subscription associated with the Device.

• If the annual subscription lapses, warranty coverage suspends until an annual PianoCloud Monitor subscription is reinstated on the Device.
• Continuous annual subscribers retain warranty coverage for the useful life of the Device.
• Monthly-only subscribers receive the standard one-year coverage from date of purchase; the subscription-based extension applies only to annual subscribers.

3. Registration

Warranty registration is automatic when the customer activates a PianoCloud Monitor subscription on the Device through the PianoCloud Monitor app. No paperwork is required.

4. Removal, Installation, and Shipping

The customer, or the customer's certified installer, is responsible for:

• Removing the failed Device from the piano
• Shipping the Device to PianoCloud's designated service address (provided with the return authorization)
• Installing the returned Device once received

Shipping. The customer pays one-way shipping to PianoCloud's designated service address. PianoCloud pays return shipping of the repaired or replaced unit.

5. What Is Not Covered

This Limited Warranty does not cover:

• Labor to remove or install the Device
• Damage from misuse, abuse, or accident
• Damage from unauthorized modification, repair, or opening of the enclosure
• Liquid damage beyond normal humidity-control operating conditions
• Cosmetic wear that does not affect Device function
• Loss or theft of the Device
• Batteries themselves — including the 3× AA Energizer Ultimate Lithium L91 cells included with the Device. Batteries are consumables and are not covered by this Limited Warranty, regardless of source or installation date. Replacement batteries are the customer's responsibility.
• Damage caused by use with non-approved batteries (approved batteries: 3× AA Energizer Ultimate Lithium L91)
• Damage caused by connection to non-Piano-Life-Saver®-compatible equipment
• Devices for which the original retail purchase cannot be verified
• Consequential or incidental damages to the piano, its humidity-control system, or any other property

6. How to Make a Warranty Claim

7. Warranty Service Process

1. Diagnosis. Upon receipt, PianoCloud will diagnose the returned Device.
2. Repair or replace. If a covered defect is confirmed, PianoCloud will, at its option, repair the Device with new or refurbished parts or replace it with a new or refurbished unit of equal or greater functionality.
3. Return. The repaired or replaced Device will be shipped back to the customer at PianoCloud's expense.
4. Not covered. If the returned Device is found to be outside the scope of this Limited Warranty, PianoCloud will contact the customer with a repair estimate or return the Device unrepaired at the customer's expense.

8. PLS System Warranty — Separate from This Warranty

This Limited Warranty covers the PianoCloud DCM-1 Monitor only. It does not cover the customer's Piano Life Saver® humidity-control system or the H-5 Humidistat, both of which are third-party products manufactured by Dampp-Chaser Electronics Corporation.

The DCM-1 is an in-line device: the customer's H-5 humidistat and its LED indicator panel each plug into the DCM-1, and no modification is made to either. Any warranty questions specific to the Piano Life Saver® system should be directed to Dampp-Chaser Electronics Corporation.

9. Limitations

To the fullest extent permitted by law, PianoCloud's total liability under this Limited Warranty is limited to the original retail purchase price of the Device.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This Limited Warranty gives you specific legal rights; you may also have other rights that vary by state or jurisdiction.

10. Governing Law

This Limited Warranty is governed by the laws of the State of Texas, USA, without regard to conflict-of-law provisions.

11. Contact