Privacy Policy

PianoCloud Corporation ("we," "our," or "us") operates the PianoCloud mobile application and the DCM-1 Piano Climate Monitor device. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Device Data

• Device ID and MAC address of your DCM-1 devices
• Environmental monitoring data (power status, water detection, sensor pad status)
• Battery voltage and WiFi signal strength
• Device firmware version and uptime
• Timestamp of sensor readings

Account Information

• Email address (for account creation and notifications)
• Device names and locations you assign
• Push notification preferences

Usage Information

• App usage statistics and crash reports
• Device interaction logs

Cookies and Similar Technologies

Our website uses minimal cookies and tracking technologies:

• Google reCAPTCHA: Our contact form uses Google reCAPTCHA to prevent spam submissions. reCAPTCHA sets cookies to verify you're human and not a bot. This service is provided by Google and subject to Google's Privacy Policy and Terms of Service.
• No Analytics or Tracking: We do not use Google Analytics, advertising cookies, or any other third-party tracking on our website.

2. How We Use Your Information

We use the collected information to:

• Provide real-time monitoring of your piano's environment
• Send alerts about fault conditions (power, water, sensor pad issues)
• Display historical data and trends
• Improve app performance and reliability
• Provide customer support
• Communicate important updates about your devices or our services

3. Data Storage and Security

Your data is:

• Stored securely on our servers using industry-standard encryption
• Transmitted using TLS/SSL encryption
• Backed up regularly to prevent data loss
• Accessible only by authorized personnel
• Retained for as long as your account is active, plus 30 days after deletion

4. Data Sharing

We do NOT sell your personal information. We may share data only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in app operation (under strict confidentiality agreements)

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data
• Opt-out of marketing communications
• Disable push notifications

6. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

7. California Privacy Rights

California residents have additional rights under CCPA, including the right to know what personal information is collected, request deletion, and opt-out of sale (though we don't sell data).

8. International Users

Your data may be transferred to and processed in the United States. By using our service, you consent to this transfer.

9. PianoCloud AI SMS Terms & Conditions

By opting in, you agree to receive SMS/MMS messages from PianoCloud AI regarding supply and materials information, service follow-ups, and responses to ongoing conversations with our team. Message frequency may vary.

You may opt out at any time by replying STOP, or receive assistance by replying HELP. Standard message and data rates may apply.

We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.

11. Contact Us