30-day return window
You may return your DCM-1 for any reason within 30 days of the delivery date for a refund of the unit price. To qualify for a refund, the unit must be unmodified: no firmware tampering, no enclosure damage, all included parts present.
How returns work
- Standard returns: contact us first for a return number, then pack the unit securely and ship it to the address below.
- Defective units: if your DCM-1 is defective, contact us for an RMA. You can choose a full refund or a replacement unit.
- Refund processing: once we receive and inspect the returned unit, your refund is issued to the original payment method within 5 business days.
What's not covered
- Units returned after the 30-day window.
- Units with physical damage from misuse, mishandling, or non-recommended power sources.
- Units with modified firmware or tampered enclosures.
- Subscription fees (PianoCloud Monitor). Subscriptions are managed through the App Store / Google Play under their respective platform policies.
Return address
Contact us before sending a return so we can issue an RMA number and confirm the correct address.
PianoCloud Corporation
Attn: Returns, RMA #________
700 Highlander Blvd, #505
Arlington, TX 76015
USA
Questions?
Contact us. We respond within 1 business day.
Last updated: 2026-05-19.