DCM-1 Setup Guide

Six steps, about five minutes. Technicians: keep this page open and walk your customer through it right at the piano.

This is the customer's account on the customer's phone. Your part as the technician is step 5. The red marks in each picture show exactly what to tap.

1 · Download the PianoCloud Monitor app

On the customer's phone, scan the code that matches it, or tap the button.

iPhone

 App Store

Android

▶ Google Play

2 · Create the account

Open the app and tap Sign Up at the bottom (or use Sign in with Apple on iPhone). Use the customer's own email; alerts about their piano should come to them.

3 · Choose a plan

The DCM-1 is a monitoring service, so a subscription makes it go. Annual plans include a 30-day free trial. Payment runs through the App Store or Google Play, the same as any app subscription; no card is typed into our app.

Plan screen with Start Free Trial boxed — Pick a plan, then **tap Start Free Trial**.

4 · Add the DCM-1

The QR is on the sticker that came in the bag, and the same code is printed on the front of the DCM-1 itself.

Add DCM-1 Device screen with Scan QR Code boxed — Tap Add Device, then **tap Scan QR Code** and point the camera at the sticker.

5 · Add your technician

Six little screens, start to finish. The customer does a through c; the technician does d and e; f is what done looks like.

Device detail page, plus button circled — a. On the device page, **tap the +** next to Technicians.

Add Technician screen, Send Invitation boxed — b. Enter the technician's email and **tap Send Invitation**.

Invitation Sent confirmation, Done marked — c. Invitation on its way. **Tap Done.**

Invitation email with Accept Invitation boxed — d. The technician opens the email and **taps Accept Invitation**.

Accept Invite screen in the app, Accept Invitation boxed — e. The app opens; **tap Accept Invitation** once more.

Device page with the technician listed — f. Done: the technician is listed on the piano.

6 · Turn notifications on

When the app asks to send notifications, tap Allow. If it was dismissed, turn it on in the phone's Settings for PianoCloud Monitor. An alert nobody sees is the exact problem this product exists to fix.

The overnight safety net: if a fault goes uncorrected overnight, your technician receives a daily email and, with your OK, may reach out. Tell your technician now if that is fine with you.

Stuck on any step? Help · Contact us